A treasured and much gigged Fender Stratocaster at NDS Music Repair for several upgrades and thorough cleaning. Customer was experiencing issues with sticking/non-working pots, high E string finger-board roll off and worn nut. Also wanted hardware updates with requirement that they be genuine Fender parts.
A pre slotted Tusq nut is employed to replace worn nut and mitigate the string roll off issue. Customer approved nut and the use of CTS pots to replace all the stock ones. Fender genuine parts consisted of 5-way pickup selector switch in place of stock 3-way, Highway 1 trem bridge assembly, Highway 1 trem arm, Pure Vintage trem spring and claw package. The Highway 1 bridge has a narrower string spacing which completely resolved the E string roll-off. Wiring was updated to accommodate the new tone possibilities of the 5-way selector and tie the bridge pickup to the middle pickup’s tone control. Stellar!
Work was performed in stages with guitar fully disassembled. A good part of it comprised of cleaning and detailing (as it were). A bare body photo shows graceful aging and original color of a 40+ year old guitar.
Wow! Visiting a new customer today to pick up his gear & he was so welcoming & friendly I couldn’t refuse the juice, coffee, & cake that was offered. This was a customer I completely forgot to follow up on recently & yet he was still gracious. I felt a little guilty for the neglect.
The coffee from Amsterdam was exquisite, the slice of cake delicious with what seemed to be a kind of lemon curd icing, & for an hour we talked about the repairs to be done, his excitement over the Tablas to be delivered Friday, & how he looks forward to playing the keyboards once they are repaired.
They’ve been out of commission for a while & now there is more free time to get re-aquainted. He has friends from abroad that will be visiting in the near future & they are planning a concert.
The topics of discussion ended & he assisted me in loading the truck with gear. May be I was still dumb struck by the hospitality & great company for I had left my DMM behind. Thankfully he called & told me; he waited outside for me to get it. Ah, too funny…
On my way with a smile, that is one customer pick up I’ll always remember.
NDSMR can provide onsite repair for most situations where gear can’t be easily moved or transported. Recently NDS Music was at the DBR Bookings studio diagnosing a C|24 mixer. Repair was challenging to isolate for it was auto-magically switching between off-line & utility modes when powered on. Several maintenance iterations & swapping out of the CUB board didn’t work. Finally found the Switch C board was defective. Quick overnight delivery order by the customer & replacing the board got the unit up & running into ‘Vegas’ mode!
Back in April NDSMR had the pleasure of doing its first Mercury Magnetics Mod! A tweed Blues Jr. got power & output transformers replaced, choke installed, & custom Off-Standby-On capability in one switch replacing the original. Customer quite pleased & had NDSMR do another MM mod to a Peavey Classic 50 2×12 combo!
It’s a meaningful accomplishment building a rapport with a customer over time. You help one another out, share some war stories, & come to think of them as compadres. As is the norm in retail people move on & you wish the very best for them, but it is a bit sad to see them go.
Thank you for the support, complements, & referrals!
“My last day at GC will be Sept. 30th, if I don’t see you before then thank you for everything. It’s been great working with you, you’ve made my life so much easier to have a go to repair guy who’s awesome (and a former Daddy’s alum!) Thanks for everything Neil, and I wish you all the best in the future. I’ll be sure to reach out when I’m in need of some repairs!”
Have your sound system in for a checkup at NDS Music Repair! From mixers, power amps, speakers, cables, monitors to microphones NDSMR can help you maintain your investment as well as provide onsite services.
NDSMR is so appreciative of customer feedback & allowing them to be shared. Its a great motivator! A recent collaborative effort between NDSMR & Main Street Music Studios LLC resulted in successful repair of a Digidesign Control 24 PSU. The customer did a stellar job of removal, shipping, & installation of the module!
“I actually had some (unexpected) time tonight to reinstall the supply and so far seems to be absolutely flawless! It hasn’t yet hiccuped and do random fader spits or meter bridge flickering at all. Wonderful job man. You Definetely know your stuff. I really appreciate you taking a stab at this. Turns out it’s working amazing.”
“Once again, thanks so much for your great customer service, communication and help along the way.”